InfinityX Tech Systems Pvt. Ltd. (“InfinityX”, “we”, “our”, or “us”) maintains a strict refund policy. By purchasing products or services through our e-Store, you acknowledge and agree to the following terms.
1. General Policy
All sales are considered final. Refunds are granted only in limited circumstances and solely at the discretion of InfinityX, except where otherwise required by applicable law.
2. Eligible Refunds
Refunds may be considered only under the following circumstances:
- The ordered product is permanently unavailable and no suitable replacement can be provided.
- The customer has been charged multiple times for the same order due to a verified payment processing error.
- InfinityX is unable to fulfil the order for reasons solely attributable to InfinityX.
- A refund is otherwise approved by InfinityX at its sole discretion.
3. Non-Refundable Items
Refunds will not be provided for:
- Change of mind after purchase.
- Incorrect product selection by the customer.
- Compatibility issues where product specifications were clearly stated.
- Delays caused by shipping carriers, customs authorities, force majeure events, or circumstances beyond InfinityX’s control.
- Customized, made-to-order, imported on-demand, special procurement, or pre-order products.
- Opened, used, damaged, or incomplete products.
- Software licenses, digital downloads, subscriptions, online services, training programs, consulting services, event registrations, technical support, shipping charges, customs duties, taxes, and payment gateway charges, unless otherwise required by law.
4. Damaged or Incorrect Products
Customers must inspect all deliveries immediately upon receipt.
Claims relating to damaged, defective, missing, or incorrectly supplied products must be submitted within 48 hours of delivery together with:
- Order number.
- Photographs clearly showing the issue.
- A description of the problem.
Failure to notify InfinityX within this period may result in the claim being declined.
5. Refund Processing
Where a refund is approved:
- Refunds will be processed only to the original payment method used for the purchase.
- Processing may require 7–15 business days, depending upon banking and payment gateway timelines.
- Shipping charges, customs duties, taxes, payment gateway charges, currency conversion charges, and other non-recoverable costs may be deducted from the refundable amount wherever applicable.
6. Right to Reject Refund Requests
InfinityX reserves the right to refuse any refund request where:
- The request does not comply with this policy.
- Fraudulent or abusive activity is suspected.
- The customer has failed to provide adequate supporting information.
- The product has been used, altered, damaged after delivery, or returned in a condition unsuitable for resale.
7. Limitation of Liability
The maximum liability of InfinityX in relation to any approved refund shall not exceed the amount actually paid by the customer for the applicable product or service.
8. Policy Updates
InfinityX Tech Systems Pvt. Ltd. reserves the right to modify or update this Refund Policy at any time without prior notice.